Username & Password

I have forgotten my Username and/or Password

I have forgotten my Username and/or Password

If you have forgotten your username and/or password you can retrieve this via our website.

Instructions

    1. Click on the Login button at the top right of the page and the Login window will drop down.
    2. Within the drop down a Forgotten Username or Password? link will appear, click it.

  1. A pop-up will appear requesting for both your date of birth and email address registered with your William Hill account. Once entered click Continue.
  2. An email will then be sent containing your username and a link to reset your password.
  3. Once you have logged in you will be prompted to change this password.

Please note:

  • The link sent to reset your password will expire 1 hour after being sent.
  • Log in details are case sensitive and the temporary passwords will need to be entered as capitals.
  • If you do not receive the email to reset your password please check your junk folder or unblock service@williamhill.com.au

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How do I change my Password?

How do I change my Password?

When changing your password it is recommended to include both letters and numbers. Your password must be between 6 and 12 characters.

Instructions

  1. Login to your William Hill account.
  2. Click on the My Account at the top left of the page and select Account details.
  3. Towards the bottom of the page you will find the Change Your Password section. Enter your details and click Save Changes.
    New Password
  4. Your password has now successfully been changed.

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How do I change my Username?

How do I change my Username?

Finding your username a little outdated or hard to remember?

Changing your username requires a call to our Customer Service team whereby you will need to identify yourself and provide your new username. Your requested username may already be used so be sure to have a few back-ups.

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Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001