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What happens when there is a protest?

What happens when there is a protest?

Beaten in a protest, we’ll pay up!

If your horse is first across the line only to be beaten in a protest, we’ll pay up! Available on Win Only wagers (or the Win portion of Each Way wagers) on all Australian thoroughbred and harness races.

Please note: Protest Pay Up is only available on single bets and not multi bets or exotics. Protest Pay Up will apply to bets placed on the final field market and will not apply to All-In or Future bets.

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What happens if my horse is scratched?

What happens if my horse is scratched?

If your horse is scratched, your stake will be refunded unless you placed a Bet on an All-In or Feature Racing market. All Bets placed prior to the Final Field being declared are accepted on an All-In basis (i.e. no refunds for non-runners and no deductions from any runner).

Bets placed after the Final Field are eligible for a full refund on scratched horses or greyhounds and deductions will apply to remaining runners.

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Can I cancel or change my bet?

Can I cancel or change my bet?

You are unable to cancel or change a wager once the wager has been placed and accepted by William Hill. Unless you inform William Hill as soon as practicable after the wager is accepted by William Hill (but before the event has commenced) that the wager was made in error. In such circumstances you must demonstrate that the initial wager was made in error and the initial wager shall only be voided and replaced with another wager at the sole discretion of William Hill.

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How are Place Payouts determined?

How are Place Payouts determined?

A Place Only bet is a bet placed on a runner to place 1st, 2nd or 3rd, subject to field size. If the field size is:

  • 8 or more runners, clients will receive a payout for First, Second and Third;
  • 5, 6 or 7 runners, clients will receive a payout for First and Second only;
  • Less than 5 runners, clients will receive a payout for First place only.

Place Payouts are also available on a number of sporting events such as Cycling and Golf that offer each-way odds. These events will specify, within the market, the number of places that will be paid out and at which odds.

For Example: The image below shows that for Stage 18 of the Tour de France you will receive 1/4 odds for positions 1st, 2nd or 3rd if you select the each-way betting option in the Bet Slip.

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Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001