Double Down

Which races have Double Down?

Which races have Double Down?

Double Down is available on all Australian thoroughbred & harness races. Lookout for the Double Down logo on the race card, meeting card, or Next To Jump list to know if it is available for that race. Double Down is only available after 9am on the day of the race.

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What type of bets can I use Double Down with?

What type of bets can I use Double Down with?

Double Down can only be used with fixed price, single win bets. Each way bets can also use Double Down, but the Double Down will only apply to the win portion of the bet.

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How much does Double Down cost?

How much does Double Down cost?

For the opportunity to use Double Down during the race, there is a fee of 5% of the bet stake. The amount will be highlighted when you select Double Down while placing your bet. You can also see the Double Down fee in your transaction history. It will appear as a withdrawal transaction.

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Can I use bonus bet credit for Double Down bets?

Can I use bonus bet credit for Double Down bets?

Yes, you can use bonus bets for a double down bet, but the Double Down fee must be paid for using actual funds. Normal bonus bet rules apply.

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Why can’t I see Double Down for the race I am looking at?

Why can’t I see Double Down for the race I am looking at?

Double Down only becomes available after 9am on the day of the race. Bets placed before this time won’t have the Double Down option available. Double Down is available on selected Australian thoroughbred races. Lookout for the Double Down logo on the race card, meeting card, or Next To Jump list to know if it is available for that race.

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Can I Double Down with an each way bet?

Can I Double Down with an each way bet?

Yes, you can select Double Down on an each way bet, but the option to double down will only apply to the win portion of the bet.

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What happens if my horse is scratched?

What happens if my horse is scratched?

If your horse is scratched and you chose the option to double down, you will receive a refund of the Double Down fee. The fee will be refunded at the same time as the stake, which is when the race is settled.

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Why do I get an error when I try to place a bet with Double Down selected?

Why do I get an error when I try to place a bet with Double Down selected?

There could be a few reason for this.

  1. Make sure you have enough funds to cover your double down bet.
  2. Your horse may have been scratched. Please refresh the race card.
  3. Double Down is only available on 1 bet per race. If you have already placed a bet with Double Down on this race, you won’t be able to use Double Down for another bet. But you can still place bets without Double Down selected.
  4. Due to regulatory requirements, clients must have enough funds to cover the double down bet at the time of placing their initial bet.
  5. Clients that have setup a pre-commitment limit on their account may not be able to use double down.

For more assistance, please contact customer support on 1800 007 238.

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I tried to Double Down my bet during the race but I got an error. Why?

I tried to Double Down my bet during the race but I got an error. Why?

There could be a few reason for this.

  1. Make sure you have enough funds to cover your double down bet.
  2. Your horse may have been scratched from the race. If so you will receive a refund of your stake and your Double Down fee on settlement.

For more assistance, please contact customer support on 1800 007 238.

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I received an insufficient funds error, even though I have enough credit to cover the bet. Why?

I received an insufficient funds error, even though I have enough credit to cover the bet. Why?

Due to regulatory requirements, clients must have enough funds to cover the double down bet at the time of placing their initial bet. If you were using bonus bet credit to place your bet, the Double Down fee must be paid for using actual funds. Please ensure you have enough funds to cover both the Double Down bet and the fee.

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Why didn’t I get notified before my race started?

Why didn’t I get notified before my race started?

Please make sure you have allowed notifications in your phone settings. If you switched off the notifications we won’t be able to send you the reminder. Remember that you can still access Double Down from your Pending Bets in Account.

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Why do I see Double Down fees in my withdrawals?

Why do I see Double Down fees in my withdrawals?

The Double Down fee is withdrawn from your account when you place your Double Down bet. The fee will appear as a withdrawal in your transaction history.

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Where can I find out more about Double Down?

Where can I find out more about Double Down?

The betting rules for Double Down can be found in Betting Rules document on the website.

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Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001