William Hill Rewards

What is William Hill Rewards?

What is William Hill Rewards?

William Hill Rewards is the market leading points program of William Hill. As a member you can earn points and redeem them on different rewards including Bonus Bets and Velocity Frequent Flyer Points.

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What is the cost of joining?

What is the cost of joining?

There are no joining, annual or ongoing fees for the program. Eligible customers will automatically be opted into the program and can begin earning points right away.

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How do I earn points?

How do I earn points?

The current structure for earning points is:

You accrue 1 reward point for:

Racing

$2 – Multis
$2 – Exotic Racing Products
$3 – Fixed Odds, Win/Place
$10 – Tote Bets, Win/Place inc FP+

Single Racing includes:
Fixed win, fixed place, head to head, inside outside, odds vs evens, concession, jockey challenge, racing specials, Hong Kong racing and feature races

Exotic racing products include:
Exacta, quinella, trifecta, first 4, early quaddie, quaddie

Sport

$2 – Multis
$5 – Single Bets

Planet Lottery

For every $2 spent on a Planet Lottery product, including Keno, you will earn 1 Rewards Point.

*All phone bets accumulate William Hill Rewards Points at a rate of $20 per point.

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Can points be partially earned?

Can points be partially earned?

Yes, points can be gained partially. What this means is if you place a $1 multi you will earn 0.5 points. If you then place another $1 multi your points balance will display as 1. We will only display points in their full value that can be used for redemption.

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How do I see my points?

How do I see my points?

William Hill Rewards points can be viewed from the William Hill Rewards page accessible through the Rewards option on our left hand navigation on our website and our mobile applications.

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How long are my points valid for?

How long are my points valid for?

You must use any points earned, within two years of earning those points. When making a redemption, your oldest points will always be used first.

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What happens if I stop using William Hill?

What happens if I stop using William Hill?

In the event that you do not make any points earn or usage transaction for a period of 6 months, your points balance will be forfeited and reset to zero.

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What is the maximum number of points I can hold?

What is the maximum number of points I can hold?

There is no maximum number of points that you can accrue.

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How long does it take for my points to be updated?

How long does it take for my points to be updated?

Points balances can take up to 15 minutes to update once the bet has been settled.

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How can I track how I have earned points and what I have spent points on?

How can I track how I have earned points and what I have spent points on?

To view all changes to your account with points earned, points given and points spent, please visit the William Hill Rewards Activity page.

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Can I share my points with another William Hill Customer?

Can I share my points with another William Hill Customer?

As we are looking to reward individual members with this program, no points can be shared or transferred to other Rewards members.

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Why can’t I access William Hill Rewards?

Why can’t I access William Hill Rewards?

William Hill Rewards is available only to selected William Hill customers.

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How can I opt-out of the program?

How can I opt-out of the program?

If you would like to not participate in the William Hill Rewards program, you can choose to opt-out of the program by calling our customer service team on 1800 238 005.

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What can I redeem my points for?

What can I redeem my points for?

Currently you can redeem your rewards points for Bonus Bets and Velocity Frequent Flyer Points. To redeem for Velocity Frequent Flyer Points, you will need to have a Velocity Frequent Flyer membership. Your William Hill account must be in the same name as your Velocity membership. You can then choose to redeem your Velocity Points for a range of Velocity rewards, as described on the Velocity website. For example, flights, flight upgrades, accommodation products from the Velocity Rewards Store and more.

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How can I redeem rewards points?

How can I redeem rewards points?

You can redeem your points on the William Hill Rewards page available on our mobile applications and our website.

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How long will it take for my rewards to be received?

How long will it take for my rewards to be received?

Bonus bets will normally appear in your William Hill account within 15 minutes after purchase. Velocity Frequent Flyer Points will show in your Velocity Frequent Flyer account within 72 hours of being transferred.

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What is Velocity Frequent Flyer?

What is Velocity Frequent Flyer?

Velocity Frequent Flyer is an award winning loyalty program providing members with many easy ways to earn Velocity Points both at home and around the world. When it comes to using your Points, Velocity offers great choice and flexibility. Choose to redeem for flights, flight upgrades, accommodation or products via the Velocity Rewards Store and much more. Find out more about Velocity at WWW.VELOCITYFREQUENTFLYER.COM

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How do I become a Velocity member?

How do I become a Velocity member?

Joining Velocity is free and becoming a member is easy. JOIN NOW

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What are the Rewards Terms & Conditions?

What are the Rewards Terms & Conditions?

William Hill Rewards Terms and Conditions

1. Introduction
i. These William Hill Rewards terms and conditions contain the terms and conditions by which William Hill Rewards operates. These terms and conditions are deemed to be incorporated into the William Hill Betting Rules.
ii. William Hill Rewards is authorised by the Northern Territory Racing Commission under the Racing and Betting Act (NT). William Hill is authorised to conduct William Hill Rewards under its Sports Bookmaker Licence issued under the Racing and Betting Act (NT).
2. Participation
i. If you are a new or existing William Hill Client, you will automatically participate in William Hill Rewards.
ii. You can opt out of William Hill Rewards by contacting Customer Service. Your Points balance as at the date of opt out will be forfeited and you will no longer be awarded Points for the period in which you have opted out.
iii. Participation in William Hill Rewards is granted and maintained at the discretion of William Hill. William Hill reserves the right, in its absolute discretion, to refuse to allow you to participate in William Hill Rewards.
iv. William Hill will make available a statement regarding your William Hill Rewards activity.
3. Earning Points
i. Subject to these terms and conditions, on and from 5pm on Wednesday, 1 March 2017 you will be awarded points for the wagering turnover on your named William Hill Betting Account reflecting a proportion of the wager stake for applicable real money resulted wagers with William Hill (WH Points or Points).
ii. Bonus Bets or wagers not resulted (for any reason) or subsequently voided will not earn Points.
iii. Points are non-transferable and are deemed to have nil value until redeemed in accordance with these Rules.
iv. You agree not enter into any agreement, arrangement or understanding with any other person with the intent or effect of obtaining an increased number of Points.
v. You can access information in respect of the earning of Points (including rates) on the William Hill website. The information is subject to change from time to time.
vi. William Hill will not be liable to you in any way in relation to the unavailability of Points or the incorrect accumulation of Points as a result of a technical malfunction, operator fault or misrepresentation for which it is not responsible.
vii. Where Points have been awarded to you:
(a) in connection with a breach of these terms and conditions or the Betting Rules; or
(b) in connection with a wager that is subsequently refunded; or
(c) in connection with a wager whose associated deposit was the subject of a chargeback or cancellation; or
(d) otherwise in error, including as a result of an error made by William Hill,
William Hill will may adjust your Points balance to the extent necessary to rectify the applicable scenario as described in (a) to (d) above. This adjustment can occur even if it will put your Points balance into negative.
viii. Any notice issued by William Hill to you specifying your Points balance is final and conclusive.
4. Redeeming Points
i. Subject to these Rules, William Hill may allow you to redeem your Points for privileges, including travel points made available by William Hill from time to time.
ii. You may redeem your Points for Bonus Bets, in which case the Bonus Bet Rules apply.
iii. You may redeem your Points for third party offers, subject to the specific terms and conditions published at the point of redemption. William Hill provides no guarantees that a particular third party offer will be available for redemption.
iv. Details about the number of Points required to be redeemed for any particular privileges, including Bonus Bets and third party offers, will be available on the William Hill website and may change from time to time.
v. You can only redeem Points if your William Hill Betting Account has been verified.
vi. If you have a deferred settlement facility, William Hill may determine that that you will not be able to redeem Points with William Hill Rewards until your William Hill Betting Account has a positive balance.
vii. William Hill may allow you to redeem your WH Points for Velocity Frequent Flyer Points (Velocity Points).
viii. In order to be eligible to redeem WH Points for Velocity Points, you must be a Velocity Frequent Flyer member and link your Velocity Frequent Flyer membership to your William Hill account.
ix. Your William Hill account and Velocity Frequent Flyer membership must be in the same name.
x. Only one Velocity Frequent Flyer membership can be linked to a William Hill account at any one time.
xi. WH Points which are redeemed for Velocity Points will take up to 72 hours to appear in the your Velocity Frequent Flyer account.
xii. WH Points can be redeemed for Velocity Points at a rate of 1 WH Point for 1 Velocity Point.
xiii. To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Velocity Member Terms and Conditions available at www.velocityfrequentflyer.com/content/TermsConditions/ , as amended from time to time.
5. Forfeiture of Points
i. In order to retain your Points, you must make at least one Points transaction (either earning or redeeming Points in accordance with these terms and conditions) in any six month period. Where you fail to make a Points transaction in any six month period, all Points your hold will expire and be forfeited.
ii. Notwithstanding the paragraph above, Points which have not been redeemed in accordance with these terms and conditions will expire and be forfeited by you on the date that is two years after the Points are earned.
iii. William Hill reserves the right, in its absolute discretion, to:
i. convert your Points into Bonus Bets at any time; or
ii. refuse to issue Points or lapse your Points where you have (in the opinion of William Hill) breached these terms and conditions or are deemed by William Hill not to be a recreational Client.
iv. Where a your William Hill Betting Account is closed or suspended (for whatever reason) or William Hill ceases to operate William Hill Rewards, William Hill may, in its absolute discretion, determine that all Points held by your will be forfeited or redeemed for non-betting rewards.
6. General
i. To the extent permitted by law, which may impose non-excludable obligations, terms, conditions, warranties and consumer rights applying to the supply or sale of goods by William Hill, you agree that William Hill and its rewards partners will not be liable for any loss or damage whatsoever which you or anyone else may suffer as a result of participation in William Hill Rewards.
ii. William Hill may suspend William Hill Rewards on giving you reasonable notice unless required suspend immediately by a regulatory authority or to protect William Hills systems, in which case notice will not be required to be given.
iii. William Hill may terminate William Hill Rewards at any time on giving you 30 days’ prior notice unless required to do so immediately by a regulatory authority, in which case notice will not be required to be given.
iv. William Hill will not be liable to you for the termination of William Hill Rewards for any reason whatsoever, including, without limitation, for the loss of any Points in your account at the time of termination.

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Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001