Promotions Page

Where can I find William Hill’s promotion page?

Where can I find William Hill’s promotion page?

Website – You can find our promotions page on our website using the left hand side navigation menu.

iOS and Android app, Mobile site – You can find our promotions page using the menu drop down, found on the top left of the screen.

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What does it mean to claim an offer?

What does it mean to claim an offer?

Claiming an offer means you are now eligible to receive the offer. For example, if one of your daily offers was for Races 1 – 4 at Randwick you will need to claim that offer from the promotions page to be eligible for the bonus.

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How do I claim an offer?

How do I claim an offer?

To claim an offer you first need to click on the Select button. You will then see the Claim Offer Now button; once you’ve clicked on that you have claimed your offer. All you need to do now is make a qualifying bet and you’ll automatically receive any bonus you’re due at the settlement of the market.

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How many offers can I claim?

How many offers can I claim?

You can claim one of today’s offers every day.

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What do the timers mean?

What do the timers mean?

The timers found in your offers show how long you have left to claim that offer. Once the timer reaches zero you won’t be able to claim that offer.

After you have claimed an offer you will see a new timer showing you how long you have left to make a qualifying bet for that offer.

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How many of the All Other Promotions can I claim?

How many of the All Other Promotions can I claim?

There’s no limit to how many of these promotions you can use, and you don’t need to claim them in order to be eligible.

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Why can’t I see any offers?

Why can’t I see any offers?

There are several reasons why you may not be able to see any offers.

  1. Offers can are only visible if you are logged in to the William Hill website or app.
  2. If you’re using our app, make sure you’re on the latest version.
  3. You live in a state or territory which we are not allowed to make offers to.
  4. Your account is currently banned from receiving promotions

William Hill has different offers every day, and we make no guarantee that on any given day you qualify for the available offers.

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Why have I not received my bonus for my claimed offer?

Why have I not received my bonus for my claimed offer?

If the offer relates to a market, any bonus you are meant to receive is credited at the settlement of that market. If the market has settled and you have not received your bonus, or the offer isn’t related to a market and you have not received your bonus, please contact our Customer Service team immediately.

Remember to also read the terms and conditions of each offer to ensure any bets you make meet the requirements of the offer.

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Can I change to a different offer once I have claimed an offer?

Can I change to a different offer once I have claimed an offer?

All claimed offers are final; we are not able to cancel or change your claimed offer.

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Why can’t I find advertised offers on the promotions page?

Why can’t I find advertised offers on the promotions page?

Your offers will change every day, so check the date the email was sent.

Note that William Hill may send you offers via email that cannot be found on the Promotions page. If you have any questions about an offer you received via email please contact our Customer Service team for immediate assistance.

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Can I claim an offer over the phone?

Can I claim an offer over the phone?

Offers can only be claimed on the William Hill website or app.

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I’ve selected and claimed my offer, how do I use it?

I’ve selected and claimed my offer, how do I use it?

Once you’ve claimed your offer you now need to place a qualifying bet on the correct market. Once that market has settled, you will automatically receive your bonus.

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Can I use bonus bets on my claimed offer?

Can I use bonus bets on my claimed offer?

Only cash bets placed on your offers market will be eligible for the offer’s bonus.

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What does the Closing In timer on my claimed offer mean?

What does the Closing In timer on my claimed offer mean?

The timer shows you how long you have to make a qualifying bet for that offer. Once the timer reaches zero you are no longer able to use that offer.

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I’ve claimed and used my offer from today, when can I claim another one?

I’ve claimed and used my offer from today, when can I claim another one?

Offers are changed every 24 hours at midnight AEST, so check the promotions page every day to see what offers are available for you.

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I’ve claimed an offer, and placed my bet over the phone – will I receive my bonus?

I’ve claimed an offer, and placed my bet over the phone – will I receive my bonus?

Only qualifying bets made on the William Hill website or apps will be eligible for bonuses.

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Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001