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How do I join William Hill?

How do I join William Hill?

You’ve decided to join William Hill. We are the Home of Betting, one of the world’s largest bookmakers providing betting opportunities on a wide range of sporting events and entertainment. In a few simple steps we will have you betting in no time.

Instructions

  1. From the William Hill homepage click the Get Started button to the top right of the website.
  2. Within the pop-up fill in the following details:
    • First Name & Last Name
    • Date of Birth
    • Email Address
    • Mobile Number
    • Country of Residence
    • Residential Address
    • Username
    • Password
  3. You will then need to choose whether to set deposit and betting limits and accept our terms and conditions
  4. Once all fields are complete click the Sign Up For William Hill button.
  5. In order to start betting you require funds in your account and the next screen will allow you to deposit.
  6. Choose you deposit amount and input your Credit/Debit card details. Click the Deposit button.
  7. Congratulations, you are now a William Hill member and can begin your betting experience.

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I have forgotten my Username and/or Password

I have forgotten my Username and/or Password

If you have forgotten your username and/or password you can retrieve this via our website.

Instructions

    1. Click on the Login button at the top right of the page and the Login window will drop down.
    2. Within the drop down a Forgotten Username or Password? link will appear, click it.

  1. A pop-up will appear requesting for both your date of birth and email address registered with your William Hill account. Once entered click Continue.
  2. An email will then be sent containing your username and a link to reset your password.
  3. Once you have logged in you will be prompted to change this password.

Please note:

  • The link sent to reset your password will expire 1 hour after being sent.
  • Log in details are case sensitive and the temporary passwords will need to be entered as capitals.
  • If you do not receive the email to reset your password please check your junk folder or unblock service@williamhill.com.au

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How do I change my Password?

How do I change my Password?

When changing your password it is recommended to include both letters and numbers. Your password must be between 6 and 12 characters.

Instructions

  1. Login to your William Hill account.
  2. Click on the My Account at the top left of the page and select Account details.
  3. Towards the bottom of the page you will find the Change Your Password section. Enter your details and click Save Changes.
    New Password
  4. Your password has now successfully been changed.

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How do I change my Username?

How do I change my Username?

Finding your username a little outdated or hard to remember?

Changing your username requires a call to our Customer Service team whereby you will need to identify yourself and provide your new username. Your requested username may already be used so be sure to have a few back-ups.

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How do I withdraw funds via Bank EFT?

How do I withdraw funds via Bank EFT?

Withdrawals can be made directly from William Hill Australia’s bank account.

Instructions

  1. Login to your William Hill account.
  2. Click on My Balance towards the top of the page and select Withdraw. The withdraw window will appear.
  3. Within the pop-up window select the Bank EFT tab.
  4. Enter your bank account details and the cash amount you want to withdraw.
  5. Click Withdraw.

When will funds reach my account?

  • Before 12:00pm (AEST) Monday to Friday – Funds will be available in your bank account the following morning before 10:00am (AEST); however some banks/credit unions may take longer.
  • After 12:00pm (AEST) Friday to Sunday – Withdrawals will not be processed by your bank/credit union until the following Monday meaning you will need to wait till Tuesday for funds to be available.

Please note: Westpac and NAB customers should receive their funds same day if withdrawn before 12:00pm (AEST).

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How do I deposit funds via my credit or debit card?

How do I deposit funds via my credit or debit card?

A convenient way to deposit and withdraw from your William Hill account is via our secure online payment system using either your Credit or Debit Card. We accept both Visa and MasterCard transactions and most importantly your funds are available instantly!

Instructions

  1. Login to your William Hill account.
  2. Click on My Balance towards the top of the page and select Deposit. The Deposit window will appear.
  3. Select the Card tab.
  4. Enter the amount you wish to deposit and your details.
  5. Click Deposit.

Following your first deposit, William Hill may need to verify your Credit or Debit Card at the discretion of the cashier department.

Please note:

  • Diners and AMEX cards are not accepted
  • The following banks are known to decline gambling transactions: Citibank, Bank of Queensland, Virgin Money and Suncorp. Please check with your bank to see if they allow gambling related transactions as this may be the issue if you are having problems with making a deposit via this method.
  • William Hill do not charge credit card fees however some credit card deposits may be subjected to a ‘cash advance’ fee as enforced by individual banks. Please check with your bank to see if your deposit will be treated as a ‘cash advance’.

If you experience difficulties while making an online deposit, please call Customer Service, toll free on 1800 007 238.

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How do I place a Bet?

How do I place a Bet?

Be it a Sports or Racing bet. On your desktop or using the App. Placing a bet is fast and easy!

Instructions

  1. Login to your William Hill account.
  2. Find the betting market you would like to place a bet on and click on the odds of your selection.
  3. Your selection will then be added to the Bet Slip. Within the Bet Slip add your stake choosing from the pre-defined list or typing it in.
  4. Once you have input your stake click the Place Bets button.
  5. Review that all details in the Bet Slip are correct and click Finalise Bets.
  6. Your bet will be placed and now appears in the Pending Bets section.

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How do I place a Multi Bet?

How do I place a Multi Bet?

A Multi bet allows you to combine all your selections in the one bet. This in turn increases your possible payout! William Hill allows you place multi bets of up to 20 legs.

Instructions

  1. Login to your William Hill account.
  2. Add all your selections to the Bet Slip just as you would for a Single bet.
  3. Within the Bet Slip you will see an option of Multi Bets. Enter your stake choosing from the pre-defined list or typing it in.
  4. Once you have input your stake click the Place Bets button.
  5. Review all details in the Bet Slip are correct and click Finalise Bets.
  6. Your bet will be placed and now appears in the Pending Bets section.

When placing a Multi of 2 legs or more you will be given a selection of Exotic Multi bets.

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Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001