William Hill Card FAQs

William Hill Card FAQs

What is the William Hill Card?
How do I get a William Hill Card?
What are Winnings?
How long does it take to receive my William Hill Card?
How do I activate the card?
How does my card work?
How do I transfer winnings to my card?
How long does it take to transfer my winnings to my William Hill Card?
Can I get cash out at ATM's?
Can I use my card to pay in store?
Are there any fees for using the card?
Which button do I select when making a purchase?
What is a PIN?
Can I change my PIN?
What do I do if I forget my PIN?
What if my card is lost or stolen?
Can I make online purchases?
Is there a limit on the card?
Can I add my own money to the card?
How is my card different from a credit or debit card?
Are there any restrictions on the card?
The ATM took my card, what do I do?
If I make a purchase and am entitled to a refund for some reason, can the refund be made to the card?
Is the balance of the card updated automatically?
How do I check the balance and transaction history?
Does the card have an expiry date?
What happens if my purchase is not approved?
Who do I contact if I have a complaint or query about the card?
I’ve noticed an unauthorised transaction I wish to dispute, what do I do?
There is a barcode on the back of my card. What can I use it for?

 

EachWay Cash Deposits – FAQs

What is an EachWay® cash deposit?
Where is EachWay available, and where can I complete a cash deposit to my William Hill account?
What do I need to take with me to complete an EachWay cash deposit?
How do I use my William Hill card to complete an EachWay cash deposit?
Do I need a PIN or activation code to complete the transaction to my account?
Will I get proof of purchase / load from the retailer?
How long do I have to wait for my funds to appear in my William Hill account?
What do I do if the funds do not appear in my William Hill account?
How much can I deposit into my online betting account?
Will my EachWay load expire?
Can I reuse my William Hill card to complete EachWay cash deposits?
What should I do if my EachWay Card is lost or stolen?
My EachWay card is faulty. Can I get a replacement?
Can I reverse or get a refund on a transaction?
Is there a cost for completing an EachWay cash deposit?
Where can I find more information?

 

Customer Service

Australian Toll Free 1800 007 238
New Zealand Toll Free 0800 106 417
Overseas +61 889 238 008

Racing

Australian Toll Free 1800 238 005
Overseas +61 889 238 005

Sport

Australian Toll Free 1800 238 001
Overseas +61 889 238 001